Order Status Update Information

If you are checking on the status of your order - 

If you have not received an email if you ordered online or a text if you ordered in store, your order is not ready yet.

I order shirts each Monday morning.  If you ordered your item on Monday - Sunday, your shirt will be ordered the following Monday and made hopefully in that week depending on the amount of orders I have and when the order comes in.  Depending on the time of year this may be extended to the following week.  You will get an email when your order is ready!

If you need your item before the stated turnaround, there is a rush fee of $10 per item to skip the line.  If you need your item the same day, the fee is $20 per item and $10 each additional item in the same order.

Orders are not considered an order until the invoice is paid.

Embroidery items you can expect a 14-21 day turnaround.

I apologize for the non-personal reply, but at this time I am spending close to three hours a day responding this same information.  I do post constantly on Facebook and Instagram with updates on orders, pre-orders, etc.  Please remember I am only one person making hundreds of custom items.  Thank you for your support.

If you still have questions about your order, please email thestitchshop@yahoo.com and you will receive a response within 24 hours. Thanks again!